Maintenance
The 500 & Tera Series Remote Backup Appliances include an initial one-year maintenance package. Initial & extended maintenance packages provide the following benefits during coverage period:
- Ongoing software updates/patches - Access to software enhancements and fixes as they become available.
- Continued hardware coverage - Hardware warranty and replacement of faulty parts.
- Technical support service - Access to support personnel during business hours.
You may extend this coverage to three or five years by purchasing extended maintenance packages -- please contact your Reseller or Managed Service Provider for additional details and ordering information.
Maintenance packages for the Enterprise Series RBA are priced separately. Please contact your Reseller or Managed Service Provider for additional details.
